Legal

    Complaints

    If something has gone wrong, please tell us. We would rather hear about it and fix it.

    Complaints about this website or an introduction

    Email hello@inheritancemoneyadvice.co.uk with what happened, when, and the email address you used. We acknowledge complaints within 5 working days and aim to give a full response within 20 working days. If we need longer we will tell you why.

    Complaints about financial advice you received

    We do not give regulated financial advice, so a complaint about advice, a recommendation or a product must be made to the FCA-authorised firm that advised you — currently Life Map Ltd, FCA Firm Reference Number 813341. That firm must operate a formal complaints procedure. If you are unhappy with its final response, or it does not respond in time, you may be able to refer the matter to the Financial Ombudsman Service.

    Complaints about your personal data

    Email privacy@inheritancemoneyadvice.co.uk. You can also complain to the Information Commissioner's Office at any time. See our Privacy Policy.